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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rebecca K

September 23, 2024

5  out of  5
rating by Rebecca K
"They were very helpful and explained things in detail. They promptly returned my calls and had great follow through. Very pleased with the attention they paid me and the patience they had for all of my questions. I highly recommend this office!"
We responded:
"It's so awesome to get great feedback like yours!! Our team works very hard to meet high standards of customer service and your review lets us know we are hitting the mark. Thanks again!!! Chuck Pittman, your local Waterloo State Farm Agent. "
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Benita Dabbs

September 18, 2024

5  out of  5
rating by Benita Dabbs
"I have been with Chuck Pittman for some time having my Life Insurance and Auto with him. Although I had to drop my Auto I have continued with my life insurance. Whenever I have a question I am always contacted with the utmost respect. Benita J Dabbs"
We responded:
"Thank you so much Benita for your very kind words and for the 5-stars you gave us. It's been great working with you over all these years! "
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Mark Vymola

September 17, 2024

5  out of  5
rating by Mark Vymola
"My Extremely routine life was turned upside down when someone in a SUV ran a stop sign and totaled my car I have heard many horror stories about insurance companies abandoning their clients in the time of need My State Farm insurance agent Chuck Pittman and his whole staff went to work for me day one of the accident ensuring that I had a rental car all the appropriate forms were filled out and made sure my loan was covered on my car If your shopping for insurance make sure you check with State Farm and Chuck Pittman in Waterloo IL His staff is the Best of the Best"
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Charles Hutchings

September 11, 2024

4  out of  5
rating by Charles Hutchings
"I hardly put many miles on my vehicle in a years time, but my premiums have increased. Maybe I’ve been with State Farm too long."
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A

September 3, 2024

5  out of  5
rating by A
"Outstanding customer service. I am very happy with my experience. Thank you very much!"
We responded:
"We thank you!! The positive feedback and a 5-star review is always appreciated. Please let us know how we can help in the future! "
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Danny Songer

August 17, 2024

5  out of  5
rating by Danny Songer
"Chucks office and coverage is great. Thanks again for everything over the years."
We responded:
"Hi Danny! Thanks for the five star review! And thanks also for the kind words. We have enjoyed serving your insurance needs throughout the years and we really appreciate your business!!"
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Phone Setup

August 17, 2024

5  out of  5
rating by Phone Setup
"Chuck, Gail and the crew are always very supportive and helpful with any inquires I have."
We responded:
"Thank you!!! We are here to help you with all that we can. The review and rating mean a lot to us!! "
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Google Account

August 13, 2024

1  out of  5
rating by Google Account
"How much money and paper do you waste sending junk mail ? Next time I get mail I'm returning it with 2lbs of glitter to be scattered all over your office."
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Phillip Wamble

August 8, 2024

5  out of  5
rating by Phillip Wamble
"They make you feel at home when you’re there really appreciate everything they do"
We responded:
"Thanks so much for the 5-star review!! We appreciate it and we are honored that you chose us and State Farm to help with your insurance needs! Chuck - your State Farm agent in Waterloo, IL"
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Kex

July 30, 2024

5  out of  5
rating by Kex
"Great staff ! Always very helpful."
We responded:
"Thanks for the 5 stars! A rating like yours is always humbling!! We really do appreciate it!"
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Joe Hardin

July 29, 2024

5  out of  5
rating by Joe Hardin
"I had a question with respect to recent payments being applied to my account. State Farm recently changed all of the account numbers. Travis Akridge on Chuck Pittman's staff found the problem and followed up to insure my account was corrected."
We responded:
"Hi Joe!! Thank you for your very kind words and for the 5 star review! It's been our pleasure to serve your insurance needs and we look forward to taking care of them in the years to come!! "
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Amber Simon

July 25, 2024

4  out of  5
rating by Amber Simon
"Still waiting on my moms house renewal cost at 2720 Nature's Way Lenzburg IL 62255. Other that that great"
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Ernie McIntyre

July 24, 2024

5  out of  5
rating by Ernie McIntyre
"A Deer hit me and totalled my car. State Farm was very fast and attentive. The process was completed within 48 hours and a check is on the way."
We responded:
"Ernie, we are very glad that your claim went through so well and that it was handled quickly and efficiently. And, we appreciate you taking the time to give us your kind feedback!! Don't hesitate to let us know how we can help in the future. "
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Julie Mahaeck

July 17, 2024

5  out of  5
rating by Julie Mahaeck
"Stacy is super knowledgeable, through and friendly to work with😊"
We responded:
"Thank you for giving a shout out to Stacey! We are glad that she is a part of our team and that she was able to serve your insurance needs so well. Thanks again for the kind words, for the review and for your business! "
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Mechana 8

July 15, 2024

5  out of  5
rating by Mechana 8
"Everything was great, set up was quick and easy."
We responded:
"So glad that we were able to make everything flow so smoothly for you! And we appreciate the awesome review as well as your business!! Thanks again! "
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Joe Hardin

June 28, 2024

5  out of  5
rating by Joe Hardin
"Chuck Pittman State Farm...great people, great service, great company."
We responded:
"Joe, thank you for the 5-star rating and for the kind words. Your feedback means a lot to us. And so does the business that you have given us! Thanks again!!"
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Britney Boston

June 21, 2024

5  out of  5
rating by Britney Boston
"Chuck Pittman and the awesome team at State Farm in Waterloo have insured my family for over a decade. They have always been professional, reliable, and responsive when handling our insurance needs. Gail does excellent work communicating about policies and ensuring clients stay current with information. They're great people that take care to do great work. Like a good neighbor, I highly recommend this branch!"
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Michele Allison

June 7, 2024

5  out of  5
rating by Michele Allison
"I have had very good experiences with state farm. They are always nice and will get stuff done."
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GILBERT KROENING

June 5, 2024

5  out of  5
rating by GILBERT KROENING
"Quick response"
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Donna Stine

June 5, 2024

4  out of  5
rating by Donna Stine
"The girl don’t remember her name helped me get my new car insurance transferred from my old car thanks"
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Jason Breithaupt

May 23, 2024

5  out of  5
rating by Jason Breithaupt
"So easy to add a new car policy"
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Sue Kennedy

May 16, 2024

5  out of  5
rating by Sue Kennedy
"My finance company requested a copy of my insurance policy to verify coverage. I provided the request letter to Chuck Pittman’s State Farm Insurance office. The agent gladly provided the insurance information to the finance company for me. Thank you for coming to my rescue!"
We responded:
"Glad we could help, Sue. The team tries very hard to stay as responsive as we possibly can. And, thanks so much for the review! "
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Jack Johnson

May 16, 2024

5  out of  5
rating by Jack Johnson
"Great service nice location!"
We responded:
"Jack, We are grateful for your kind words and for the 5-star review! We sincerely appreciate your business and look forward to continuing to serve your insurance and financial service needs in the future!! Chuck Pittman, your State Farm Agent in Waterloo, IL."
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Mark Bryant

April 25, 2024

5  out of  5
rating by Mark Bryant
"My policy recently switched over to Chuck and he made the transition easy. I have had only one issue regarding vehicle insurance and he resolved it the same day. All good!"
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steven lawrence

April 22, 2024

5  out of  5
rating by steven lawrence
"Had a great experience with staff. Stacey did an amazing job"